The purpose of this case study is to study and research of a company. This case study will allow us to discover the company’s culture, reputation, how the employees handle ethical and unethical decisions. Ultimately these are vital things to research in a company. Also while doing research on this company we will dissect how USAA employees handle ethical, and unethical decision making. Decision making within the employees are essential because sometimes it can destroy a company’s reputation, and the amount of money lost after. While doing research on USAA it was clear that they provide an unique employee training session to help their decision making within the company.
USAA is a fortune five hundred company that has established an firm reputation since the company was founded. USAA is abbreviated for United services Automobile Association. Originally when the company was founded it was called the United States Army Automobile Association. It wasn’t until 1924 when the name was changed to United Service Automobile Association when commissioned officers from other military became eligible for membership. At this time this was a quality innovation change for the company. This allowed the USAA to expand vastly. Quickly shortly USAA opened up offices in Germany, London, and England. The company was formed off a meeting of twenty five Army officers to discuss a strong and reliable economical and auto insurance.
As stated you can see why USAA is highly recommended, and why it is arguably one the best all-around company’s. There are many reasons we can justify to state why USAA is so great. One of the main components that were appropriate to take into consideration is their organizational culture. The culture requires some specific qualities that are abide by the USAA standard. It’s an equal opportunity and affirmative, it allows an employer to give consideration on applicants, no matter the race, color, nationality, religion, or sex. This brings a dynamic piece to the company because their staff is diversified. USAA align with the standard with the perspective of an ethical decision because the bond and relationship the employees of USAA have is remarkable. They enter training together, and they change people’s lives as well. An employee of USAA making an ethical decision would take a lot of time of pondering because the reputation of the company is very vital relationship as whole company. Majority of USAA employees have some sort of army personnel previous. The employees face an intense unique training process. During this process the employees learn the perspective of the customers they serve. The training is essentially a boot camp in other words. While undergoing the training they are given strict orders, and heavy gear to wear. This training is vital because it allows the employees to get a sense of how important their job is. With this type of training it will be very difficult to make an ethical decision.
The training of the employees are serious, and the four ethical decision making plays a significant role in the process. One of the standard reasoning for this process is the boot camp. The training allow the future employees to understand the importance of what their job requires. I would require a training method similar because it prepares the employees in the best way possible. These training methods will allow the employees to make a better decision if the run into a situation where they have to make an ethical decision.
Company’s need to take USAA employee training into consideration. USAA displayed why their employees have a great relationship and why they stick together. It is a good preparation because it prepares the employees in the best way possible to act accordingly when they face an ethical or unethical situation. USAA have displayed tremendous relationship between the employees and the company.